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Frequently Asked Questions about Phiten

Q: What is Aqua-Titanium?

A: Aqua-Titanium is a Phiten technology which is defined as the creation of a water-soluble, lightweight form of titanium that can be processed into a wide variety of materials such as nylon, silicone etc. During the process, Aqua-Titanium becomes uniquely charged to create a stabilizing field that potentially enhances the bodies natural functions or systems.

Q. How long will my Phiten Necklace last? Can I wash it? What will happen if it absorbs sweat?

A: The innovative Aqua-Titanium material has been fused into the fabric using Phitens unprecedented Phild (pronounced: filed) processing technology. Aqua-Titanium particles will not separate even if the fabric is washed or absorbs perspiration, so you don't have to worry about moisture getting your Phiten products wet. The power of Aqua-Titanium is permanent, which means the effect itself will never go away. Phild processing is applied not only to Aqua-Titanium particles but to all the materials that comprises a Phiten Necklace. Be assured that all Phiten products incorporate Phild processing. You can wash your Phiten necklace with soap and water in the sink.

Q. The note on the package says the Phiten Necklace must not be worn in a bath or sauna. Why?

A: Wearing your necklace in a bath or sauna will not make your necklace lose any of its effects, but wearing it in the shower repeatedly may cause wear and tear on your necklace to occur faster, and is not reccomended.

Q. What is the difference between Phiten Titanium Discs and Phiten Titanium Tape?

A: The effects on both of the products are the same. Phiten Titanium Tape is elastic and can be attached easily to your knee, elbow or other joint. The material is breathable, too, so the taped area is less likely to develop a rash. For the sake of good hygiene we recommend changing the tape soon after a period of heavy perspiration, as in the summertime.

Q. Will the Phiten titanium tape cause problems if not attached properly?

A: No, there is no improper way to apply or a proper wrapping method that needs to be followed. Just simply apply the tape to the desired area. Please note that the tape is not meant to be supportive, but is meant to promote pain relief.

Q. My skin gets a rash when it's taped. What should I do?

A: To minimize skin irritation, apply Phiten Liquid Titanium Massage Lotion over the area and wait until the skin is dry before taping. We recommend re-applying the tape every 2 to 3 days (for hygienic reasons).

Q. Do Phiten products really releive all muscle pains and aches?

A: While we cannot say that Phiten products relieve muscle aches and pains 100%, we can say that Phiten products do promote the relief of muscle aches and pains.

Q. How long does the shipping take to recieve my Phiten products?

A: We ship our orders within 1 to 2 business days from the time that we recieve them, and it also depends on the shipping method that you selected during checkout.

Q. How can I contact you?

A: You can e-mail us with any questions at or feel free to call our toll free number 888-478-0880.

Q. Where do I send my return to?

A: You can ship your return back to us and we can either exchange it or refund it for you as long as it's within 60 days. Please send your returns to the following address:
Attn: Returns
1320 5th Ave. N.
Fargo, ND 58102

Q. How do I use my coupon code?

A: During the checkout process, simply enter it into the coupon code box and click apply.

Q. What does X30 Aqua-Titanium Mean?

A: Phiten products that have X30, means the products were treated with aqua-titanium that is 30 times more concentrated than products without.

Q. Are you an Authorized Phiten Dealer?

A: Yes, you can verify our authenticity by viewing this certificate:

Authorized Phiten Dealer Seal

If your online retailer does not display this "Phiten Authorized Dealer" seal on their website, you may be in danger of purchasing a counterfeit Phiten product. As Phi-Ten continues to gain recognition and popularity for its unique Aqua Titanium technology, an alarming number of online retailers have been caught selling counterfeit Phiten equipment. These products may look very similar to genuine Phiten products, but have not gone through Phiten's official "PHILD PROCESS".

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